GT99 Privacy Policy – Personal Data Protection for Malaysian Players

GT99 (gt99-khelo.net) takes the protection of your privacy and personal data security very seriously. This Privacy Policy ("Policy") explains how GT99 collects, uses, stores, discloses, and protects your personal information when you use our online casino platform.

This document has been prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and global best practices in data protection. By registering an account or using any GT99 service, you give your consent to the collection and use of your data as described in this Policy.

If you have any questions or concerns about how gt99 handles your personal data, our team is ready to assist via email at support@gt99-khelo.net or through 24/7 Live Chat within your gt99 account.

GT99 collects several categories of personal data from our members. Below is a full list of the data types we process:

Personal Identification Data

Financial & Transaction Data

Gaming Activity Data

Technical & Device Data

GT99 collects your personal data through several channels:

• Account Registration: Information you provide when registering a GT99 account — phone number, username, and password.
• Platform Usage: Data generated automatically as you use the GT99 platform — including gaming activity, betting, transaction history, and account settings.
• Deposits & Withdrawals: Financial information processed through payment providers such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX via Maybank2u or CIMB Clicks.
• Support Communications: Information you share when contacting the GT99 support team via Live Chat, email, or Telegram — including conversation content retained for training and service quality improvement purposes.
• Cookies & Tracking Technologies: Data collected automatically when you browse the GT99 platform, including session cookies, preference cookies, and website performance analytics data. More information on cookies is provided in Section 7.
• Identity Verification (KYC): Identity documents such as a photo of your MyKad or other supporting documents submitted for identity verification when requested.

GT99 uses your personal data only for the following legitimate and transparent purposes:

GT99 does not use your personal data for any purpose beyond those stated above without first obtaining your additional consent.

GT99 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, in the course of delivering our services, there are specific situations where we need to share your data with carefully selected parties:

• Payment Service Providers: Required transaction information is shared with payment providers such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX processors to handle your deposits and withdrawals. These providers are subject to their own privacy policies and legal obligations.
• Game Provider: Minimum necessary information is shared with third-party game providers (such as Pragmatic Play, PG Soft, Evolution Gaming, and others) to enable you to access and play their games within the GT99 platform. This data is limited to anonymised account identifiers and does not include your full personal identification details.
• Authorities & Legal Compliance: GT99 may be required by law to disclose certain data to the relevant authorities upon receiving a valid legal request or order.
• Technical & Infrastructure Partners: Cloud and technical infrastructure service providers used by GT99 may have limited access to data solely in a technical processing capacity. All such partners are bound by strict confidentiality agreements.

GT99 consistently invests in security technologies and procedures to ensure your personal data remains protected at all times. The security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your web browser or app and GT99's servers is encrypted using 256-bit TLS/SSL protocol — rendering it unreadable even if intercepted.
• Stored Data Encryption: Sensitive data stored in GT99's databases — including financial and identity information — is encrypted using robust encryption algorithms.
• Internal Access Controls: Only GT99 staff who require access to specific data to carry out their assigned duties are granted access. All access is logged and monitored.
• Two-Factor Authentication (2FA): GT99 offers 2FA for member accounts and uses it internally across all management systems that handle member data.
• Continuous Threat Monitoring: A 24/7 security monitoring system that detects and responds to any unauthorised access attempts, cyberattacks, or anomalies within our systems.
• Regular Security Audits: GT99 conducts regular security testing and audits to identify and address any vulnerabilities before they can be exploited.

While we implement all reasonable security measures, no security system can be guaranteed 100% foolproof. You also play an important role in keeping your account secure — use a strong password, never share your login credentials, and enable 2FA for maximum protection.

GT99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website.

Types of cookies we use:

• Essential Cookies (Required): Required for core platform functionality — including login session authentication, CSRF security, and language preferences. These cookies cannot be disabled without affecting essential platform functions.
• Preference Cookies: Saves your preferences such as display language, game table settings, and display options to ensure a consistent experience each time you log in to GT99.
• Analytics Cookies: Helps us understand how members use the GT99 platform — including most-visited pages, session duration, and navigation flow. This data is used in aggregate form and does not identify individual users.
• Performance Cookies: Allows us to optimise the speed and performance of the GT99 platform based on real usage patterns.

You can manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the GT99 platform.

In operating the GT99 platform, some of your personal data may be processed or stored at locations outside Malaysia — for example, at data centres belonging to cloud service providers we use for our technical infrastructure. This may include countries in the Asia Pacific region or other locations that comply with international data protection standards.

When your personal data is transferred outside Malaysia, GT99 ensures that:

• Transfers are made only to countries or organisations that maintain an adequate level of data protection.
• Appropriate and binding data processing agreements are established with all data recipient parties.
• Security standards that meet or exceed Malaysia's PDPA requirements are upheld by all parties involved in data transfers and processing.

GT99 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by law. Our data retention guidelines are as follows:

• Active Account Data: Retained for the duration your account remains active with GT99, plus a specified period following account closure for compliance purposes and resolution of any outstanding claims.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian accounting and anti-money laundering legal requirements.
• Security & Activity Logs: Retained for 12 months for security purposes, incident investigation, and compliance.
• Support Communication Records: Retained for 3 years for quality control, training, and dispute resolution purposes.
• Data Requested for Deletion: Deleted or anonymised within 30 calendar days of receiving a deletion request, unless a legal obligation requires us to retain it for longer.

Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be linked back to you.

As a data subject under Malaysia's PDPA and the data protection principles we uphold, you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, please contact the GT99 support team via email at support@gt99-khelo.net or through 24/7 Live Chat within your account. We will verify your identity before processing any data rights request to ensure the security of your information.

GT99 reserves the right to modify or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons. Any material changes will be communicated to you via:

• A notice displayed prominently on the GT99 platform upon your next login.
• Notification emails to the address registered in your account, where applicable.
• Announcements on the GT99 news page or official notices.

The last updated date of this Privacy Policy is stated at the top of this document. We recommend reviewing this Privacy Policy periodically to stay informed about how we protect and use your data. Your continued use of the GT99 platform after any Privacy Policy changes take effect constitutes your acceptance of those changes.