GT99's Commitment
At GT99, we believe online casino gaming should be a source of entertainment and fun — not stress or hardship. This page outlines the tools, resources, and guidelines we provide to help you play responsibly and stay in full control.
The core values that shape GT99's commitment to the well-being of every Malaysian player
GT99 never encourages players to wager beyond their means. Our platform design decisions are guided by player well-being — not solely by maximising deposits or time spent playing.
All responsible gaming tools — deposit limits, loss limits, time limits, and self-exclusion — are accessible directly from your GT99 account settings in under 2 minutes, with no need to contact support first.
GT99's internal system continuously monitors gambling patterns to identify signs of problem gambling. When a concerning pattern is detected, our team will proactively reach out to the member to offer assistance.
GT99 reserves the right to impose mandatory deposit or time limits on accounts that show signs of high-risk behaviour — without waiting for a member's request. This is not a penalty. It is how we look out for your long-term interests as a player.
GT99 operates a strict age verification system. Any account suspected of belonging to someone under 18 will be immediately blocked and investigated. We also provide tools that allow parents to restrict children's access to the platform.
Every player who contacts GT99 for responsible gambling support will be treated with full respect and empathy — without any judgement. Our team is trained to provide appropriate support to those who need it.
Responsible gambling means enjoying online casino — whether slots, live baccarat, roulette, blackjack, poker, or progressive jackpots — as a form of entertainment within your full control. It means setting clear limits before you play, sticking to those limits without compromise, and stopping once you've reached them — whether you're winning or losing.
For many active Malaysian players on GT99, online casino gaming is a way to unwind after work — much like watching the EPL on weekends, playing badminton with friends, or getting into e-sports. It's a legitimate and enjoyable form of entertainment when done right. Problems only arise when someone starts playing beyond their financial means, using money earmarked for essential expenses, or turning to gambling as an escape from deeper life pressures.
GT99 believes a responsible online casino should make it easy for players to stay in control — not harder. That is why we have invested in a comprehensive suite of self-exclusion and limit tools that are accessible and effective. All of these tools are available directly in your GT99 account with no approval wait time and no need to contact support first.
Online gambling carries real financial risk. No strategy, system, or method can guarantee consistent winnings in casino games. The RTP (Return to Player) displayed for each game is a long-term statistical value measured across millions of rounds — it does not reflect what you will experience in any individual session. Always treat the money you wager as the cost of entertainment, not an investment expected to generate returns.
Core Principles of Responsible Gambling at GT99: Only play with money you can afford to lose entirely. Set your limits before you start and stick to them. Never chase losses. Casino games are entertainment — not a source of income.
Deposit limits are the most fundamental and effective self-control tool we offer. By setting a deposit limit, you control how much you can load into your GT99 account within a given period — before you start playing, not after you've run out of funds.
Set the maximum amount (in RM) you can deposit within a single calendar day. Once the limit is reached, the GT99 system will automatically block any further deposits until midnight.
A limit calculated from Monday to Sunday. Ideal for players who prefer to manage their budget on a weekly rather than daily basis. The weekly limit complements the daily limit — both can be activated at the same time.
A cap on your total deposits within a calendar month. Ideal for planning your monthly entertainment budget in a more structured way. You can set a monthly limit alongside your weekly and daily limits.
Log in to GT99 → Account Settings → Responsible Gambling → Deposit Limit. Select your period, enter the amount in RM, and click Save. The limit takes effect immediately.
To decrease your deposit limit, the change takes effect immediately. To increase it, a mandatory 72-hour waiting period applies before the new limit kicks in — a safeguard against impulsive decisions made mid-session.
GT99 Recommendation: Set your deposit limit based on your pre-planned monthly entertainment budget — not on how much you feel like spending on any given day. Entertainment funds should be kept entirely separate from essential expenses such as rent, utilities, food, and savings.
Beyond deposit limits, GT99 offers two additional control tools to help you manage your gaming experience more thoroughly.
Session Loss Limit
A loss limit lets you set the maximum amount you are willing to lose in a single session or over a set period. Once your cumulative losses reach the limit you have defined, GT99 will display a notification and prevent you from continuing to play until that loss limit period expires.
As with deposit limits, lowering your loss limit takes effect immediately, while increasing it requires a 72-hour waiting period.
Session Time Limits
Session time limits control how long you play in a single session or within a day. GT99 offers two options:
Research shows that playing for more than 2 consecutive hours can impair your decision-making. GT99 recommends taking a break of at least 15 minutes for every hour of play — even when you are on a winning streak.
The Most Effective Combination: Setting all three limits at once — a deposit limit, a loss limit, and a time limit — gives you the most comprehensive protection. Think of it like wearing both a seatbelt and a safety harness at the same time. The more layers of protection you have in place, the less room there is for impulsive decisions you might regret later.
Self-exclusion is a tool that allows you to exclude yourself completely from the GT99 platform, either temporarily or permanently. This is not a sign of weakness — it's a sign of awareness and responsibility. Sometimes we all need to take a step back and reassess our priorities.
GT99 offers two types of self-exclusion:
Choose your break duration: 1 day, 3 days, 7 days, 14 days, 30 days, 90 days, or 6 months. While an exclusion period is active, you will not be able to log in, make deposits, or play at GT99.
Permanent account closure. Suitable for individuals who have decided to stop playing online casino entirely. This decision cannot be reversed.
How to activate self-exclusion: Log in to your GT99 account → Settings → Responsible Gambling → Self-Exclusion. Alternatively, contact our support team via Live Chat and they will process your request immediately, 24 hours a day, 7 days a week.
Important: While a self-exclusion is active, GT99 will also pause all marketing and promotional communications to you. You will not receive any bonus offers or promotions that could influence your decision to return before you are truly ready.
Problem gambling often develops gradually and can be difficult to recognise from the inside. Here are the warning signs to take seriously — whether in yourself or someone you know:
Playing with money meant for essentials — rent, utility bills, food, or car payments. Borrowing money to gamble or being dishonest about spending.
Increasing your bets or making additional deposits to chase losses — even when you know you should stop.
Being dishonest with a partner, family members, or friends about how much time and money has been spent on online gambling.
Using online casino gaming as an escape from work stress, relationship problems, or deep-seated feelings of anxiety and low self-worth.
Finding it very difficult to stop playing even after deciding to do so. Continuing to play even after reaching or exceeding your own set limits.
Online casino gaming begins to interfere with work performance, family relationships, health, or important daily responsibilities.
If you identify two or more of the above signs in yourself, this is not a reason to panic — but it is a signal to act now. The first step you can take today is to activate the self-control tools in your GT99 account or contact our support team for further guidance.
Answer the short questions below honestly to assess your current playing habits:
If you are concerned that someone close to you may be struggling with a gambling problem, here are some practical tips to help you navigate the situation with care and compassion:
Choose a calm moment — not when tensions are already running high. Raise your concerns based on specific observations ("I've noticed you're online late at night a lot…") rather than accusations ("You're addicted to gambling!"). A composed, caring tone is far more effective than confrontation.
Do not repeatedly settle someone's gambling debts, as this can enable the problematic behaviour to continue. At the same time, avoid publicly punishing or shaming them — neither approach tends to help in the long run.
Suggest that they reach out to the GT99 support team or use the self-exclusion tool as a first step. Offering to accompany them through the process of getting help can make a significant difference.
Supporting someone with a gambling problem can be emotionally draining. Make sure you have your own support network — whether from other family members, friends, or a professional counsellor — to help manage the stress you are carrying.
If you need assistance with responsible gaming, the GT99 team is here to help through the following channels — all available 24 hours a day, 7 days a week, with zero judgement:
The fastest way to reach us. Log in to your GT99 account and click the Live Chat icon. Average response time is under 5 minutes. All support agents are fluent in Bahasa Melayu.
Send an email to support@gt99-khelo.net with the subject line "Responsible Gaming". We will respond within 2 hours and handle your enquiry with complete confidentiality.
Reach us via Telegram for responsible gambling support. Response time within 15 minutes, available 24/7 including public holidays and festive seasons.
For basic self-control tools such as deposit limits, loss limits, and time limits, you can activate them yourself directly via Settings → Responsible Gambling in your GT99 account.
GT99 also works with organisations that provide professional counselling support in Malaysia. If you or someone you know needs a level of support beyond what GT99 can offer, our support team can refer you to the appropriate resources available in Malaysia.
Remember: Seeking help is a sign of strength, not weakness. Many people have successfully overcome problem gambling and gone on to live balanced, fulfilling lives. You do not have to face this alone — GT99 and the support resources available in Malaysia are here to help.
Additional helpful information to support safer, more confident play at GT99
All information you share with the support team regarding responsible gaming is handled in strict confidence and protected by 256-bit SSL encryption. GT99 does not share this information with any third party without your consent. Read Privacy Policy full policy for more information.
Online casino gaming involves real financial risk. Winnings are never guaranteed. Only play with disposable money you can afford to lose. The GT99 platform is for entertainment purposes only and is strictly for users aged 18 and above. Read Terms & Conditions us for more information.
Create a free GT99 account, set your deposit and time limits from the start, and enjoy 500+ online casino games with genuine peace of mind. Responsible gambling starts with the decisions you make before you play — not after.
For users aged 18 and above only. Terms & Conditions apply. Please gamble responsibly.